At Lebanese Roaster, customer satisfaction is at the heart of everything we do. We take great pride in offering premium quality groceries, freshly roasted coffee, and authentic spices. Due to the nature of our products, we maintain a carefully structured Refund Policy to ensure fairness, freshness, and food safety.

1. Returns and Exchanges

Due to hygiene and food safety standards, we do not accept returns or exchanges on:

• Perishable goods (such as fresh groceries, roasted coffee, nuts, sweets, and spices)

• Opened or used products

• Customized or personalized items (e.g., made-to-order blends)

However, if you received a product that is:

• Damaged

• Defective

• Incorrect

We are happy to review and address the issue promptly.

2. Refund Eligibility

You may be eligible for a refund or replacement if:

• You notify us within 48 hours of receiving your order.

• You provide clear photos of the damaged, spoiled, or incorrect item.

• The item is in its original, unopened packaging.

Refunds are only issued for products that are proven to be faulty, expired, or incorrectly dispatched.

3. How to Request a Refund or Replacement

To initiate a refund or replacement request:

• Contact our Customer Service team at 600503038 within 48 hours of delivery.

• Include your order number, product details, and images supporting your claim.

• Our team will review your request and respond within 2 business days.

4. Refund Processing

• Approved refunds will be processed back to the original method of payment.

• Please allow 7-10 business days for the refund to appear in your account, depending on your bank’s policies.

• If a replacement is preferred, we will ship the replacement item at no additional cost.

• Refunds will be done only through the Original Mode of Payment.

5. Non-Refundable Items

We are unable to offer refunds for:

• Items purchased on sale or during promotions (unless defective).

• Delays caused by third-party courier services once the item has been dispatched.

• Items that have been used, opened, or improperly stored after delivery.

6. Order Cancellation

• Orders may be canceled within 30 minutes of placement if they have not yet been prepared or shipped.

• After this period, cancellations are no longer guaranteed as orders may have already been processed.

Applicable as per the website Products/Services.

7. Important Notes

• We reserve the right to refuse refund or replacement requests that do not meet the above conditions.

• We encourage all customers to carefully review their cart before checkout to ensure order accuracy.