•ABOUT US

Lebanese Roaster was established in 1978 as the first roaster that was serving customers in the emirate of Abu Dhabi. We laid the base to create an ever-expanding network of approved reliable suppliers.Traveled to the corners of Levantine countries; to ensure that Lebanese Roaster is always able to offer the best products directly from the right sources. We secured fresh products that reflects our heritage, from the right producers. Since Lebanese Roaster was the first in Abu Dhabi, the founders made sure there was no compromise made when it comes to the quality, while prices remained competitive and within a reasonable budget for all our customers. The legacy echoes “LOVING IT TO PIECES “

•OUR PRIVACY POLICY

“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

Your information is safe with us. At Lebanese Roaster, we take the protection of your privacy very seriously. We use the information collected solely to improve the quality of your shopping experience. We use the highest SSL encryption standards available and offer a safe shopping guarantee.

We collect and store information provided to us when you create an account, place an order, subscribe to our newsletter, share your email address for any other purposes, interact with us on social media and third-party web sites. The collected information includes data such as: email address, name, telephone number and mailing address.

In addition, our site uses cookies, which are anonymized unique identifiers for your device that allows us to provide certain features (such as your cart) and personalize your shopping experience. Your browser allows you to opt-out of cookies. We sometimes also use cookies and pixels to keep you informed on third party web sites such as Google, about products that we think you might find interesting.

We never sell customer information, and we never share it except with companies and individuals that we employ. They can only use the information for the purposes permitted by us and must take all necessary measures to keep the information private and secure. For example: delivering packages, sending postal mail and email, analyzing aggregateddata, providing marketing assistance, providing search results and links (including paid listings and links), and processing payments. We may release personal information when we believe it is required to comply with the law or to protect the rights, property, or safety of Lebanese Roaster, our users, or others.

Any privacy concerns should be directed to Info@lebaneseroaster.com. We take all privacy concerns very seriously and will respond appropriately. Our customers have been our number one priority and will continue to be our first priority in the future.

• “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. The logo of the accepted cards are to be mentioned on their Home page and on their Payment check out page.    

• “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.”

• Refund/Return/ Cancellation & Replacement Policy

• Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

• Refunds will be done only through the original method of payment, or to Lebanese Roaster

customer wallet as per customer’s advice.

As part of our Customer Service commitment, Lebanese Roaster stands behind its products to guarantee our customer’s satisfaction and happiness.

If for any reason you’re unsatisfied, we encourage you to visit us during our working hours or contact us via our telephone number 600 50 3038

Unfortunately, all perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective.

If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Please DO NOT return any food product without contacting us first for specific information regarding the return process.We offer a refund of purchases upon generating requests within 24 hours.

Items can be refunded or replaced considering below conditions:

•a) Received a damaged product.

In case the item received is damaged you can return the item in the same condition as received with the original box and packaging. Images of the product as proof of the damage will be required for the refund request. Products sent in return will be inspected. If the product is found to be damaged, we will process the refund along with any delivery fees incurred.

•b) Received the wrong item.

In an unusual circumstance, where the item received is wrong, you can return the item with the original box and packaging. Only after the item has been received the processing of the refund request can be initiated.

•c) Rethought

In case the customer changed their mind, before the order is sent out for delivery, they can directly call Lebanese Roaster client care desk at 600 50 3038 or through the Online Lebanese Roaster Shop cancellation section. A refund shall be processed along with any delivery fees incurred.

If you wish to return the item after receiving it, you have until 24 hours to return them,only under the following terms & conditions:

-The return is in accordance with Lebanese Roaster returns policy.

-The items are in its original retail packaging (Sealed/Closed).

d) Refund transactions

For both payments cash and card, refunds will be issued as a credit amount in Lebanese Roaster store wallet. In case the customer asks to be refunded as per payment method, refunds will be processed within 7-14 working days. From the Lebanese Roaster store wallet, you can place a new order to redeem the refunded amount.

Ineligible items for Return/Refund

•Fresh Items

•Dairy items

•Chocolate Hampers & any customized items made upon the customer’s request.

For the delivered and out- for- delivery items, after the return/refund terms and conditions is met as per the Lebanese Roaster refund policy and post inspection confirmation, we will refund the item amount (excluding the amount paid for the delivery) as your Lebanese Roaster store wallet credits within 48 hours.Refunded/Returned Items will be collected by the driver within 48 hours.

** Refund policy is subject to change without prior notice. Terms and conditions apply. ** 

Delivery & Shipping Policy :

LEBANESEROASTER.COM will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Address & contact details: Lebanese Roaster - Al Najda St. - المحمصة اللبنانية شارع النجدة 4.4, (1T) · ₹₹ · Gourmet grocery store, Abu Dhabi - United Arab, Emirates · +971 2 677 7155