• About Us: Inclusion is recommended. Nature of business is to be mentioned under About Us.
Lebanese Roaster was established in 1978 as the first roaster that was serving customers in Emirate of Abu Dhabi. We laid the base to create and ever-expanding network of approved reliable suppliers. We travelled to the corners of Levantine countries; we determined that Lebanese Roaster is always able to offer the best products directly from the right sources. We secured fresh products that reflect our heritage, from the right producers. Since Lebanese Roaster was the first in Abu Dhabi, the founders made sure there was no compromise on quality, while prices remained competitive and within reasonable budget of all customers. The legacy echoes “LOVING IT TO PIECES “
• “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
Your information is safe with us. At Lebanese Roaster, we take the protection of your privacy very seriously. We use the information we collect strictly to improve the quality of your shopping experience and never rent, trade, or sell your private information to others. We use the highest SSL encryption standards available and offer a safe shopping guarantee.
We collect and store information that you provide to us when you create an account, place an order, subscribe to our newsletter, provide us with your email address for any other purpose, and interact with us on social media and third-party web sites. The collected information includes information that you input, such as your email address, your name, your telephone number and your mailing address.
In addition, our site uses cookies, which are anonymized unique identifiers for your device that allows us to provide certain features (such as your cart) and personalize your experience. Your browser allows you to opt-out of cookies. We sometimes also use cookies and pixels to keep you informed on third party web sites such as Google about products that we think you might find interesting.
We never sell customer information, and we never share your information except with companies and individuals that we employ. They can only use the information for the purposes for which we employ them, and must take all necessary measures to keep the information private and secure. Examples include delivering packages, sending postal mail and email, analyzing aggregated data, providing marketing assistance, providing search results and links (including paid listings and links), and processing payments. We may release personal information when we believe release is required to comply with the law or to protect the rights, property, or safety of Lebanese Roaster, our users, or others.
Any privacy concerns should be directed to xxxxxxx. We take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.
• “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. The logo of the accepted cards are to be mentioned on their Home page and on their Payment check out page.
• “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
• Cancellation & Replacement Policy: Inclusion is mandatory (Applicable as per the website Products/Services).
• Refund/Return Policy.
• “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.
• “Refunds will be done only through the Original Mode of Payment”.
As part of our Customer Service commitment, Lebanese Roaster stands behind our products and we want you to be as happy with them, as the vast majority of our customers have been over the years.
If for any reason you’re unsatisfied we encourage you to contact us at us during our working hours or via email at xxxxx
We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective.
If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.
Please DO NOT return any food product without contacting us first for specific information regarding the return process.
Returns:
For instances where a product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 7 days of receiving your order for a refund or exchange.
Refunds (if applicable):
No refund given, exchange offered or correspondence will be entered into for:
Change of mind
Products that have been opened or tampered with or are not in their original condition.
Incorrect orders made by the recipient
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within Ten (10) working days.
Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”
Late or missing refunds (if applicable)
If you haven’t received a refund after Ten (10) working days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us on xxxxx
Returns:
For instances where a product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 7 days of receiving your order for a refund or exchange.
• “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
• Address & Contact Details.
Lebanese Roaster – Al Najda Street